MCommunicate

Moving your communication into the Cloud brings a host of benefits to your business. Our easy to deploy service allows you to scale and flex as you need to, supporting growing business needs

Hosted telephony

Cloud based telephony offering a rich mix of flexible features, licences, handsets and minute bundles.

Unified communications

Call, message and hold virtual meetings with anyone, anywhere in the world – on any device.

SIP trunks

Route calls over the internet as an alternative to traditional telephony and save money.

SIP trunks

Contact centre

We create bespoke contact centres to solve your specific challenges, from the most basic to complex, over single and multi-site or global solutions.

Contact centres

Call recording

Capture and securely store telephone conversations in the Cloud. From call monitoring to compliance we have the solution.

Analysis tools

Call analytics and call management supporting workflow optimisation and customer experience improvements.

Call analytics

CCaaS: How AI is changing customer and employee experience

Customer experience is a huge differentiator for businesses these days. With customers increasingly preferring digital-first communications, the onus is on businesses to leverage a contact centre solution that prioritises omnichannel engagement.

The good news is that for those who opt for Contact Centre as a Service (CCaaS), access to powerful Artificial Intelligence and automation tools can not only support conversations across channels, but it can drive huge improvements in experience for both customers and employees.

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Dedicated in-house voice specialists

Connect and collaborate instantly

End-to-end partner

Single end-to-end partner to deliver and manage your UC suite globally

Global UC Network

Leverage our global network to deliver services to anywhere in the world

Dedicated in-house voice specialists

Connect and collaborate instantly

End-to-end partner

Single end-to-end partner to deliver and manage your UC suite globally

Global UC Network

Leverage our global network to deliver services to anywhere in the world

With MCommunicate, you can achieve a level of flexibility and efficiency that traditional on-site telephony services do not offer. We use our MCommunicate solutions to deliver cost savings and functionality, as well as making it easy to manage every communication across multiple sites through a single interface.

We’ll help you to fully integrate MCommunicate with your core network so you can leave your outdated telephony systems behind. From SIP Trunks, Hosted Telephony, Unified Communications, Call Recording and Contact Centres, we’ve got the solutions that can make a real difference to your business future.

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999 BSL Emergency Video Relay Service

M247 are pleased to provide free access to Ofcom’s 999 Emergency Video Relay service. This new service is designed to make it easier for British Sign Language (BSL) users to get the help they need from Police, Ambulance, Fire or Coastguard emergency services.

Access this service via the app or the website 999bsl.co.uk. The user will not be charged for data used to make calls to this service. More information on the service can be found here.