Call analytics and call management solutions are the first step towards delivering a first grade contact strategy for your business, and creating happy customers

Superior call analytics, for businesses serious about customer experience

We have chosen the best cloud-based solution on the market to offer unprecedented insight into how your contact process works. Through understanding your processes and historical data, you are able to optimise your future activity to deliver a cutting edge, enhanced customer experience.

As data is delivered in real time you’ll be able to respond to peaks call demands immediately. Our analytics software is usable on any device so you can continuously monitor and adjust resource and call distribution from any location.

  • Self configurable wallboards
  • Agent and supervisor views
  • Works on desktop, laptop, tablet and mobile phone
  • Over 200 sets of data, historic or real time or bespoke SLA's and metrics
  • Scheduled reporting
  • Trend analysis
  • Highly scalable
  • Smart device app on Andriod and iOS

Options

Lite

A basic call logging service that includes historical call reporting. Lite offers scheduled reports, cradle-to-grave call reporting and trend analysis by multiple intervals such as half hour, per day, per week or per month

1000

A business dashboard that helps you manage your telephony resources and usage cost effectively. 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real time. Desktop Wallboard included

2000

Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents and Desktop Wallboard included

Options

Lite

A basic call logging service that includes historical call reporting. Lite offers scheduled reports, cradle-to-grave call reporting and trend analysis by multiple intervals such as half hour, per day, per week or per month

1000

A business dashboard that helps you manage your telephony resources and usage cost effectively. 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real time. Desktop Wallboard included

2000

Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents and Desktop Wallboard included

License Options
Licences Lite 1000 2000
Historic call logging and reporting
Cradle-to-grave call visibility
Trend analysis by timeframe
Scheduled reporting
Real-time call analytics
Wallboard app (Android and iOS)
Abandoned call recovery
Monitor extension activity
Call control
Extension BLF view
Alarms for key performance metrics
1000 wallboard
Analysis by Hunt Group
ACD statistics
ACD agent BLF view
Status analytics for ‘Do Not Disturb’ and ‘Agent Not Available’
Calls by Account Code statistics
2000 wallboard
Akixi Presence
Call recording plug-in

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Support: 0161 822 2580

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To find out how our technology can transform your business get in touch