Supporting 999 Emergency Video Relay Service for BSL users

M247 are pleased to provide free access to Ofcom’s new 999 Emergency Video Relay service.

This new service is designed to make it easier for British Sign Language (BSL) users to get the help they need from Police, Ambulance, Fire or Coastguard emergency services.

About 999 BSL Emergency Video Relay Service:

  • The service is available on smartphones, tablets and computers via a dedicated app and website
  • Access to the service is available 24/7/365
  • Its FREE to use – no data charges apply for these calls
  • Calls are answers by qualified and experienced BSL interpreters via video who will interpret and relay conversations about the emergency
  • The system meets high technical and quality standards
  • Users will require a good internet connection to use this service such as WiFi, 3G/4G/5G connection.

How it works:

  • Access the service is via the dedicated app or website
  • Users are connected to a British Sign Language (BSL) interpreter on screen, allowing them to explain in sign language the details of the emergency – who they need help from and why.
  • The interpreter will then call a 999 operator directly to request the emergency help required, relaying the details of the conversation and needs.
  • The call can either stay open or a call-back function can be enabled whilst waiting for the arrival of the emergency service, to allow the interpreter to continue to relay the conversation as needed.

M247 are proud supporters of this important initiative which will help BSL users access the support they need in times of emergency.

For more information about the new service visit:

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