Integrate voice and data into a single omnichannel platform and enable robust unified communication capabilities for Microsoft Teams, anywhere, on any device

Find out how contact centre for Microsoft Teams improves customer satisfaction and efficiency of your business operations.


Book a live demo for more information on M247’s contact centre solution, featuring omnichannel management, CRM integrations, bots, and AI interaction.

See how you can deploy the latest integration features for Microsoft Teams to get the most of your data, voice, and overall communications strategy.

  • Single app for collaboration and contact centre
  • Easily integrate front-office and back-office communications
  • Measure and monitor customer engagement
  • Consolidate all communication channels in a single dashboard

 

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What are you interested in?

Customer success for the digital future

Digital transformation has shifted markets and consumer behaviour around the globe. Decision-makers are exploring new ways of building customer loyalty using technology to deliver customer success, and build better business relationships.

 

Whether this means consolidating communication across digital channels or staying relevant to the market with more unified tools and applications, the equation is always the same: technology enhances service levels, improves customer satisfaction.

Challenges

  • Adapting to the needs of new generations of customers
  • Handling multiple conversations across various channels and interaction streams
  • Increasing the efficiency and productivity of the hybrid workforce
  • Getting more visibility of data and interactions across different systems and collaboration tools
  • Improving customer loyalty

Features and Benefits

Increase customer satisfaction and transform customer engagement into a powerful competitive differentiator

  • Enable effective omnichannel management
  • Ensure business critical integrations
  • Benefit from 24-7 voice and digital routing
  • Get more from performance measurement and monitoring
  • Set up a consolidated view of all channels and agents
  • Adopt a customisable contact centre solution

Unified customer engagement – Contact Centre for Microsoft Teams

 

Bringing customer conversations and team collaboration in one familiar, easy-to-use collaboration hub.

 

Want to know more about the benefits of Microsoft Teams for your contact centre strategy?

 

Download Eguide

Why M247 Contact Centre for Microsoft Teams

Our Contact Centre solution is part of 247Unified, a set of voice, analytics, and recording capabilities and features for Microsoft Teams. We aim to provide a great customer experience right first time and help you transform your business with robust and resilient technology.

 

Our partnerships with Microsoft and Geomant help us deliver a powerful best quality voice and omnichannel experience wherever they are in the world, 24/7.

 

M247’s international footprint, private peering interconnects and regional market presence 247Unified an attractive commercial proposition and a one-stop-shop for billing, support, and provisioning to accelerate your journey to the Cloud and digital future.

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To find out how our technology can transform your business get in touch