Help & Support

We know it’s important to be able to contact the right team when you need to – here’s how to reach us;

Technical Support Team: Open 24/7/365

  • Call: 0161 822 2580 (24 hours a day, 7 days a week)
  • Email: to log a support ticket to report faults or make access and service requests
  • Visit: for update requests in relation to ongoing maintenance or network issues

More about our Technical Support Team.

Customer Care Team

For non-technical questions such as account updates, billing enquiries and anything else:

More about our Customer Care Team.

Customer Portal is our portal for service and network incidents, plus general maintenance notifications

Network Status

Please check


Sales and Account Management

If you are new customer or existing our expert sales and account management team can help:

  • Call: 0808 253 6500 (Monday-Friday, 8.30am – 5.00pm)
  • Email:

Sales: 0808 253 6500

Support: 0161 822 2580

Email us

To find out how our technology can transform your business get in touch