Help & Support
We know it’s important to be able to contact the right team when you need to – here’s how to reach us;
Technical Support Team: Open 24/7/365
- Call: 0161 822 2580 (24 hours a day, 7 days a week)
- Email: ticket@m247.com to log a support ticket to report faults or make access and service requests
- Visit: https://status.m247.com/ for update requests in relation to ongoing maintenance or network issues
More about our Technical Support Team.
Customer Care Team
For non-technical questions such as account updates, billing enquiries and anything else:
- Call: 0161 822 2580 (Monday-Friday, 8.00am – 5.00pm)
- Email: customercare@m247.com
More about our Customer Care Team.
Customer Portal
my.m247.com is our portal for service and network incidents, plus general maintenance notifications
Network Status
Please check https://status.m247.com/.
Sales and Account Management
If you are new customer or existing our expert sales and account management team can help:
- Call: 0808 253 6500 (Monday-Friday, 8.30am – 5.00pm)
- Email: sales@m247.com
Sales: 0808 253 6500
Support: 0161 822 2580
To find out how our technology can transform your business get in touch