Contact Centre for Microsoft Teams
In this e-guide we look at how, with the right vendor and integrations, Microsoft Teams can be at the foundation of a cutting-edge contact centre platform for your business- enhancing success and enabling a better experience for agents and customers alike.
The power of Unified Communications in the digital economy
A great deal has happened since Alexander Graham Bell invented the first telephone. The introduction of social media in the late 90s and explosion in the early 2000s has led to the development of a plethora of new communication channels.
Security in the cloud
Between February and June 2020 alone, DDos attacks on the education sector rose by a staggering 350-500%. Discover how further education institutions can defend their data.
Unified Communications trends to look out for
The adoption of Unified Communications (UC) solutions is surging across all industries and businesses of all sizes. Let’s take a look at what were anticipated to be top UC trends in 2020 and how accurate they were.
Digital transformation: The future of work
The global pandemic resulted in a mass shift to homeworking overnight, almost a year down the line many CFOs are starting to question what the role of the office will be in the future. And how Digital transformation will continue to inform and impact the way that we work.
Call recording & AI
COVID-19 has caused a large-scale shift to remote working, throwing up a myriad of challenges for businesses across all
sectors. Amid this ‘new normal’, cloud and hybrid solutions have accelerated rapidly to help businesses rise to meet those challenges head-on.
Contact centres: What does the contact centre of the future look like?
With the fall-out of COVID-19 still being felt across businesses globally, we ask how the pandemic could potentially change the shape of contact centres for good.
MTrends: How prepared are businesses when disaster strikes?
We take a look at recent research that highlights the true picture around the success and impact of disaster.
MTrends: Relationship between IT providers and end users
We wanted to know what happens when the complexity of the IT ecosystem and infrastructure is more developed than in-house teams can comfortably manage.
Key trends within Unified Communications
With remote working growing at unprecedented levels and the adoption of Unified Communications (UC) solutions surging, we take a look at most anticipated trends predicted this year.
Microsoft Teams - The lesser-known features
You’ve no doubt found your way around the basics, but Microsoft Teams has some handy, not so well known features. Here’s some top tips that not everyone knows, but love as soon as they do!
Disaster Recovery (DR): Are you ready if things go wrong?
Think hardware failure, power loss and bad install won’t happen to you? Think again. Our strategic partner Zerto carried out research into companies preparation and planning around Disaster Recovery. Discover what they found.
MTrends: Navigating procurement of cloud solutions
With cloud computing big on the IT agenda, procurement of a cloud solutions provider can be challenging and somewhat overwhelming. In a recent YouGov poll we asked over 500 IT decision makers how they plan in an ever-changing IT landscape and what are the key drivers behind their cloud migration strategy. Read the associated infographic on our research findings here.
Infographic: The changing world of work
The way we work has changed beyond recognition and the traditional 9-5 office job, chained to the desk, for most has become a thing of the past. More and more people are able to work remotely, from a variety of locations, and often at a time of day that suits them best. Read more about this in our latest infographic and also how to ensure your business is digitally ready to support this change.
MKnowledge guide: Digital transformation
In today’s rapidly changing world, digital transformation is becoming increasingly important for businesses who wish to remain competitive and grow. If you’re not clear on what digital transformation means, and how it could benefit your business, our quick MKnowledge Guide has been designed to give you an overview, and a step-by-step guide to this increasingly important area of business strategy.
Whitepaper: The failure of no failover
For any business, the loss of internet connectivity means significant disruption. It also results in significant lose of productivity and revenue that multiply every minute that you can’t get online.
- How to ensure resilience in your internet connectivity
- How to audit your provider
- The options and solutions to consider when planning your resilient
- Internet connection
Infographic: The future of telephony in a cloud based world
The age of digital transformation is upon us, when multi and omni channel communication to and from business is key. Yet, in this highly digitalised world the importance of a human voice touch means that telephony still remains a central part of any business communication strategy. Read more about this in our latest infographic.
Infographic: Disaster recovery, think you’ve got it covered? Think again!
Have you assessed your Disaster Recovery plan?
No business is immune to a disaster which has the potential to cause IT failure. Signiﬁcant periods of IT downtime can leave organisations without access to their mission-critical business assets.
Our latest infographic will help you evaluate your Disaster Recovery plan, discover the latest facts and understand the current solutions!
Infographic: Global broadband speeds 2019
Make sure your business has the speed it deserves, view a breakdown of global broadband speeds below
Whitepaper: The future of business communications
Technology is ever changing, but have you considered changing habits or choices in the way you interact with business technology?
Download our whitepaper to learn more about omnichannel communication, the changing landscape of telecoms and will best benefit your customers future business communications.
- The history of communications
- The evolution of business communication technology
- Why you need to continually adapt to be truly omnichannel to deliver a top-class customer experience.
Contact Centre Omnichannel
Now more than ever it is vital for businesses to get their customer interactions right. We take a look at how companies are harnessing a move towards an omnichannel approach. Creating a new kind of normal and customer experience.Download
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