Call Recording allows you to capture inbound and outbound conversations, giving you the ability to record, encrypt and store securely in the cloud
Activating the value of your voice data
The nature of data coming from different sources and sprawling across devices and locations makes data analysis a real issue.
Capturing human voice is the next frontier of data, with a huge potential for increasing customer satisfaction and revenue. Customer interactions need to be turned into valuable business insights and collaboration tooling needs to evolve to address this requirement.
Challenges:
- Are you capturing every customer conversation?
- How are you using the voice data you are collecting?
- How do you keep up PCI compliance across locations?
- Unlimited scalability – ability to offer call recording as standard to all users
- Do you need to remove expensive technology and optimise technology and operational efficiency?
Call Recording capabilities for Microsoft Teams
Compliance call recording
Call recording functionality to be switched on in days. We help businesses of all sizes stay GDPR and MiFID II compliant.
This means you can now solve the unique challenges of the hybrid workspace.
Automated data analysis
The AI features of our solution enable transcription of content to facilitate easy keyword search and allow data analysis on the language used during the call.
Enable better customer experience and switch on custom notifications for ongoing calls.
API integrations
Powered by Dubber, the open API functionality allows customers to upload recordings from different sources.
The integrations allow you to utilise the full power of call recording AI for the most basic voice recordings.
Call Recording capabilities for Microsoft Teams
Compliance call recording
Call recording functionality to be switched on in days. We help businesses of all sizes stay GDPR and MiFID II compliant.
This means you can now solve the unique challenges of the hybrid workspace.
Automated data analysis
The AI features of our solution enable transcription of content to facilitate easy keyword search and allow data analysis on the language used during the call.
Enable better customer experience and switch on custom notifications for ongoing calls.
API integrations
Powered by Dubber, the open API functionality allows customers to upload recordings from different sources.
The integrations allow you to utilise the full power of call recording AI for the most basic voice recordings.
Addressing the void
6 strategic and economic benefits of Unified Call Recording and Voice AI
92% of all customer interactions are voice. More than ever, with dispersed work environments, calls and conversations are happening in new locations and across multiple networks, platforms and devices.
When those calls and conversations end, critical data, content and value is lost forever. Want to know more about the economic impact of call recording and voice AI?
Download EGuide
Features and benefits
Enhance operational effectiveness with M247 Call recording features
- OPEX model - with no upfront costs, our leasing model includes the cost of the recorder in your monthly bill
- Equipment is kept up to date - with no additional expenditure required
- Fixed monthly price - no hidden or unexpected costs
- Unlimited scalability - ability to offer call recording as standard to all users
- Extensive and encrypted storage - in an unlimited capacity AWS platform
- Flexible storage terms - from 60 days to 7 years
M247 solution use cases
We have created a series of examples to show how adapting a cloud based solution can help businesses replicate and office experience from any location, and how they can make this transition seamless.
M247 solution use cases
We have created a series of examples to show how adapting a cloud based solution can help businesses replicate and office experience from any location, and how they can make this transition seamless.
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