Voice over Internet Protocol (VoIP) has gained a lot of traction over the last ten years. A technology that was first adopted by small businesses has now firmly moved through the midmarket into the enterprise space.

More than 30 percent of SMEs subscribe to some form of VoIP service. This is because the efficiency, flexibility and scalability of hosted, cloud-based VoIP systems are superior to on-premise PBX systems. Equally important are the advanced call capabilities and simplified management.

In this blog, we’ll discuss the key trends that are driving the demand for VoIP –

1. PSTN and ISDN Switch Off – BT’s announcement to switch off the PSTN and ISDN networks by 2025 has led to a spurt in the demand for hosted telephony. Once the switch-off takes place, customers will be migrated to a single IP core network using SIP (Session Initiation Protocol) that will ultimately replace all legacy network and platforms. While the PSTN and ISDN switch off won’t be taking place until 2025, by 2020 businesses will no longer be able to buy or upgrade to a system that utilises these networks. Read our blog to find out more.

2. Business Performance – Hosted PBX systems generate better business performance through more resilient and scalable calling services, improved customer service and reduced maintenance. Detailed call reporting leads to better organisation, and more efficient resource allocation, improving return-on-investment (ROI). Quick access to data enhances competitive position for the hosted solutions, as faster internet speed helps in reliability and quality of the calls. To get the most out of your hosted PBX system, a comprehensive network test should always be conducted prior to the system rollout. This will help detect packet loss, jitter and latency.

M247 is the UK’s fastest growing connectivity and infrastructure provider offering robust connectivity for your business growth. Great connectivity provides a great VoIP experience. Our connectivity and voice solutions ensure that business calls are not hindered by poor connectivity as we can apply quality of service free of charge.

3. Integration and Enablement – Today’s multi-tasking workforce strives to simultaneously complete as many tasks as possible, using the smallest number of tools. With hosted telephony, you can aim to build a unified and simplified communications infrastructure integrating your CRM, MS office and other third-party applications. Video, voice and data can all be routed over one IP connection, simplifying your infrastructure, billing and communications management.

This trend towards cloud-based VoIP applications, workforce apps and services integration should help to meet the productivity goals today’s employees and managers are striving to achieve.

M247’s World Class VoIP solution, MCommunicate can empower you through increased flexibility, scalability and efficiency, with excellent pricing and service as a standard. A VoIP account with M247 starts from just £13 a month. Multi-user businesses can choose the package of service and features that best suits the business needs. 

For more information about moving to a VoIP solution, contact us today 

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