Proficient management reporting and call analytics for Microsoft Teams. Empowering businesses to monitor performance, gain productivity, optimise costs and business processes
Productivity and performance in the hybrid workplace
Replacing traditional telephony and displacing legacy infrastructure now comes with costs, as well as strategic and operational questions for any business going through the process of transformation.
Businesses need a solution that meets those challenges and helps improve employee and customer experience. All while delivering more for the business, in real-time and across fixed and remote locations.
Challenges
- Are sales teams making contact with customers regularly?
- Are employees working long hours for extended periods of time?
- Are my team members disengaged or need support to adapt to the new normal?
- Do we have problems with call quality?
- We are advising employees to have a 'camera on' policy, is this being adopted?
Call Analytics capabilities for Microsoft Teams
Monitoring
Gain valuable business and technical insights through daily dashboards and historical trend monitors; view user adoption of UC, call quality, employee productivity and many more.
Dashboards
Real-time view of Microsoft Teams UC usage (updated every 60 seconds). All the information you need about calls, productivity, and costs in a single, customizable interface.
Reports
User-driven reporting capabilities, empowering businesses to define what they want, where and how reports should deliver key information to the organisation.
Call Analytics capabilities for Microsoft Teams
Monitoring
Gain valuable business and technical insights through daily dashboards and historical trend monitors; view user adoption of UC, call quality, employee productivity and many more.
Dashboards
Real-time view of Microsoft Teams UC usage (updated every 60 seconds). All the information you need about calls, productivity, and costs in a single, customizable interface.
Reports
User-driven reporting capabilities, empowering businesses to define what they want, where and how reports should deliver key information to the organisation.
SIMPLIFY. AUTOMATE. MONITOR
- Track and manage usage trends, quality, productivity and costs
- Delivery from the cloud or on-prem
- Installed in hours, not days or weeks
- Instant alerts based on call quality, productivity and costs
- Detailed analysis of SIP trunk utilization
- Visibility of call volumes, answer times, talk duration and KPIs
How Microsoft Teams call reporting impacts your business
- Gain insights into productivity
- Improve compliance practices across locations
- Quantify ROI in deployment of UC&C
- Easier cost management, fraud prevention and detection
- Identify areas of further training and education
- Enhance productivity, cost management, customer satisfaction
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Microsoft Teams Direct Routing
Global reach. Increased capabilities. Reduced cost. Empower your business with guaranteed call quality, call rates and local numbers.
Call Recording for Microsoft Teams
Call Recording allows you to capture inbound and outbound conversations, giving you the ability to record, encrypt and securely store these in the Cloud.
Sales: 0808 253 6500
Support: 0161 822 2580
To find out how our technology can transform your business get in touch