The business benefits of a cloud-based contact centre

It’s well documented that remote working has heightened the need for a business continuity strategy, particularly for contact centres that are now working under hybrid models. M247’s contact centre solution is cloud-based and fully integrated into Microsoft Teams, enabling business to bring workplaces together and ensure consistency and cohesion.

In our latest animation video we uncovers some of the business benefits of a cloud-based contact centre.

The future of work is increasingly flexible, but with this shift towards remote working comes an increased risk of business continuity being disrupted. 

Businesses need to be able to run their contact centres in a hybrid workplace; one that’s dynamic and resilient, but without letting the costs spiral out of control. 

M247’s contact centre solution is cloud-based and fully integrated into Microsoft Teams, bringing your workplace together and ensuring consistency and cohesion throughout your organisation. 

Our Direct Routing capabilities allow you to communicate using any device anywhere. Your business will be able to transfer telephony smoothly to the Cloud, providing seamless integration between your CRM or ticketing systems and the Microsoft Teams platform. 

As more and more businesses embrace remote working, M247 are here to help you to ensure that your workplace remains harmonious and successful.