Cease Co-ordinator (Apprentice)

Department: Customer Operations
Location: Manchester

The Role

In this exciting role, you will work as part of our Customer delivery team, taking responsibility for the ceasing of services following a customer cancellation. You will predominantly liaise with customers and third parties to make sure the correct services are ceased at the right time and equipment is returned within the agreed timescales.

Key Responsibilities

  • To be responsible for contacting customers to validate cease information.
  • Coordinating the kit return and invoicing request process for no return of kit.
  • Ensuring accurate and timely ceasing of circuits in line with customers’ requirements/satisfaction to minimise costs to the business.
  • Initiate and plan all ceases, escalating issues and cost shocks to line manager.
  • Highlight any issues with ceases at the earliest opportunity and be proactive in raising the relevant escalations to prevent further problems.
  • Ensure all requests and queries are captured correctly provide an accurate report each week.
  • Work with key stakeholders and Project Delivery Team to develop, build and contribute towards reports when required.
  • Work within a predefined set of KPI’s ensuring that you are working in line with the targets set for the team, and individual.

Key Skills

  • Good telephone manner.
  • Well organised.
  • Personable.
  • Strong attention to detail.
  • Good typing skills.
  • Strong numeracy & literacy skills.
  • Strong interpersonal skills for working across multi-functional teams.
  • Accountable.
  • Good problem-solving skills.
  • Strong IT skills.

How to Apply:

Please email your CV and cover letter to careers@m247.com

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All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.

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