M247’s partnership with Akixi allows our support teams to track and monitor incoming support requests. Their software helps us to make insight-based decision whilst delivering customer service.

The importance of working with Akixi

As a cloud-based service, Akixi offers certain clear advantages. It offers great scalability from 2-10,000 users, with automatic updates and enhancements. It is also quick and easy to set up, with no additional hardware or software required. Operating under a simple monthly per-user charge.

 

The Akixi service can be accessed, managed and customised via the web portal, with visibility of our wallboard on the new Akixi app. Giving us the flexibility to manage operations from anywhere in the world through a desktop, laptop, tablet or smartphone.

Akixi’s cloud-based call analytics and call management services lead the industry in both innovation and value, offering unprecedented insight into how contact processes are working.

 

Their portfolio of wallboards, reports and value-added features provide M247 with scope to continuously improve our customer service.

What are Akixi’s key features?

  • Team visibility
  • Improved customer service
  • Customisable wallboards
  • Abandoned call recovery
  • Calls by time/day
  • Financial statistics
  • Reporting

“Akixi’s mission is to provide market-leading real-time call analytics, enabling companies globally to make insight-driven decisions while delivering outstanding customer service.”

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