It’s Lolly

Our Client

It’s Lolly is a leading hospitality technology specialist, delivering innovative Point-of-Sale (PoS), payment, and smart data solutions to the Higher and Further Education sectors. They work both directly with institutions and through contract catering providers to deliver seamless, future-proof technology solutions. 

The Challenge

It's Lolly faced an urgent need for reliable connectivity to link their application servers and maintain smooth service delivery. They required a cost-effective solution with rapid deployment to meet their tight deadlines. Additionally, they sought a trusted provider capable of exceeding expectations in both service delivery and support, ensuring minimal disruption during the onboarding process.

Customer Goal

The customer wanted to achieve full operational capability within 45 working days, ensuring optimal accessibility and uptime. Dedicated bandwidth was critical to ensure seamless performance for all staff and enable consistent support for their mission-critical applications. 

Our Solution

M247 leveraged its on-net connectivity capabilities and partnerships with numerous vendors to deliver a bespoke solution tailored to It’s Lolly’s requirements. By combining flexibility in service delivery with competitive pricing, we were able to meet and exceed expectations. Key features of our solution included: 

• Rapid Deployment: Connectivity delivered ahead of schedule. 

• Dedicated Bandwidth: Guaranteed reliability and performance for all users. 

• Industry-Leading NPS: With a Net Promoter Score of 62+, M247 demonstrated customer-first service. 

• 24/7 UK-Based NOC: Proactive network monitoring and dedicated support for peace of mind. 

• Flexible Vendor Relationships: Ensuring commercial advantages without compromising quality or timelines. 

The Result

With M247’s tailored connectivity solution, It’s Lolly successfully achieved its goals: 

• Comfortable Testing Timelines: Deployment well within the 45-day window, allowing ample time for integration and testing. 

• Seamless Connectivity: Dedicated, high-performance bandwidth ensured operational efficiency and reliable access to critical applications. 

• Enhanced Support: Around-the-clock assistance from our UK-based NOC enabled continuous uptime and peace of mind. 

• Improved Scalability: Access to a wide range of vendor solutions positioned It’s Lolly for future growth. 

By partnering with M247, It’s Lolly now enjoys uninterrupted access to mission-critical applications, ensuring robust internal and external communications. This enables them to focus on delivering cutting-edge solutions to their Higher and Further Education clients with complete confidence.