NPS Scores

10 / 10

Just wanted to say the assistance provided by Craig not just with this case but every case he has assisted me with has been with a service above and beyond and to completion with out and problem. He is a great asset to your company. Brilliant work.

— Uptej Rattan, Spirit UK

10 / 10

James picked up and dealt with my query very quickly! Exactly what you would want on a support call.

— Shah Alam, Inifi Ltd

10 / 10

Many thanks, first time in 4 years I have had to ring and was dealt with swiftly and professionally.

— Simon, Foresight Integrated Technology Ltd

10 / 10

Very happy with the responsiveness and the process of completing the request.

— Steve Irvine, Prima Housing Group Ltd

10 / 10

David was amazing he is fast efficient and does exactly what you ask of him excellent.

— Tracey Challinor, Manchester Settlement Ltd

10 / 10

James has been a superb asset to M247 during our new project. Knows his stuff and always comes back in good time and does the work quickly.

— John Whitmore, Great Places Housing Association

10 / 10

I know this job in the scheme of things was an easy fix but Dave, was spot on- professional and customer focused. Others could learn a lot from Dave. Thank you.

— Ben Rothwell , Manchester Cabins

10 / 10

Dave was excellent and very supportive and actioned all of the diverts we needed in a timely fashion. Exemplary as always from Dave. Highly recommended.

— Paul Ellison, Alan Howard (Stockport) Ltd

10 / 10

Simple query, was dealt with very quickly and the information provided was exactly as requested.

— Eddie Wright, Foreman Roberts Consulting

10 / 10

Quick response, helped explain processes to allow us to carry out works with third parties in future ourselves.

— Kevin Lindsay, Mersey Rail

10 / 10

Good and timely response from the support team. Answered all my questions satisfactorily.

— Kevin Maybury, Twenty Twenty Workspace Limited

10 / 10

The agent completed all the actions as requested and in good time with good communication.

— Jake Feasey, Rethink IT Ltd

8 / 10

We very much appreciate the speed, professionalism and clarity with which this request was executed.

— Jennifer Oglesby, Spirit UK

9 / 10

It was greatly appreciated that the person connected to the laptop and worked through the motions with the user. Thank you. I understand that a lot of these things are user error but having direct access to someone and go over this live saves everyone time in the long run. Thank you guys.

— Keiran Noonan, Bluprint Global Limited

10 / 10

Excellent, timely and comprehensive response. Great service, and the ticket management portal is very good as well.

— Neil Burdess, Panopto EMEA Ltd

10 / 10

Great response - understood my issue, and got it resolved in a timely fashion, much to my relief. Thanks.

— Steve McMillan, Mersey Rail

10 / 10

Extremely prompt service.

— Mike Kay, We Fit Any Furniture Limited

10 / 10

Remote hands request was completed as requested without any problems - saved us a 3 hour round trip!

— Rob Lees, Panacea Logic

10 / 10

Quick response & successful resolution.

— Steve Irvine, Pierhead Housing

10 / 10

No issues at all raising a request for a colleague to access the DC. Smooth, prompt and efficient. Thank you.

— Amanda Hearns, Cetus Solutions Ltd

10 / 10

Kind thanks Declan for your empathetic consideration, competence and authority in resolving this matter. Your work on this case is a commendable example of how to communicate and demonstrate to customers that a case is being taken seriously and that every effort is being made to resolve it. Thanks again for your expertise diligence and commitment, you are a credit to your team and the business 10/10.

— Namor Walker, Shapesmith Ltd

9 / 10

Really helpful to diagnose the issue and come to a solution.

— Richard Round, The Environment Partnership

10 / 10

Always excellent, prompt, professional service.

— John McGhee, CityFibre Ltd

10 / 10

Fast helpful and complete response, many thanks!

— Tim Middleton, Cry Havoc

10 / 10

Very efficient and helpful, knowledgeable.

— Noel Crossley, GH Elias

10 / 10

Helped us troubleshoot and identify the problem, and when found, rectified it by applying new limits to one vlan/vrf, upon request. Many thanks again.

— Kevin Lindsay, Mersey Rail Electrics

10 / 10

As usual, really fast response and kept me informed of the investigation and end solution. Thanks again.

— Kevin Lindsay, Mersey Rail Electrics 2002 Limited

10 / 10

James Riley was very helpful and got to the bottom of the problem.

— Jamie Johnson, Touchstone Leeds

10 / 10

Rob was able to check the issue and report that it looked to be a fibre issue. He did ask that I went to the office to check the equipment but as soon as he found out that the problem was affecting more than just our connection he called back to advise that there was no need for me to check the equipment thus saving me a trip to the office.

— Eddie Wright, Foreman Roberts Consulting

10 / 10

Always a quick response and any request actioned efficiently.

— Amanda Harrison, Lavish Alice

10 / 10

Really helpful and friendly service. Highly recommend. Thanks again!!!

— Craig Gilliver, Curveball Solutions

10 / 10

Job done quickly and good communication throughout.

— Carl Pickavance, Medicines Discovery Catapult Ltd

10 / 10

Request handled quickly and efficiently.

— Kevin Allaway, Gardners Books Ltd

10 / 10

Fast response as usual, great support.

— Alex Derbyshire, Charterhouse Voice & Data Limited

10 / 10

Great assistance from Anders. Very helpful and informative.

— Steven Curran, PH Media Group

10 / 10

Great service response was quick, helpful and friendly.

— Ian Nixon, Great Places Housing Association

10 / 10

Excellent job.

— Simon Britton, Access To Music

10 / 10

Very helpful and fast support.

— Daniel Miu, Assembly Managed Services Ltd