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“The future is exciting and promises an abundance of possibilities. 

And a key consideration to ensure your business makes the most of these opportunities is the reliability and speed of your connectivity. 

5G has the potential to supercharge businesses by helping to facilitate advances in artificial intelligence, automation, and IoT. 

But these advancements will create huge data volumes. Meaning, without the right infrastructure your systems will struggle. 

And because taking advantage of next generation connectivity and cloud will be fundamental to your growth, M247 have made a multi million pound investment into overhauling and redesigning our legacy network from the ground up. 

Our new core network will unlock the huge potential of 5G and provide our customers with advanced services, next generation applications and capabilities that their end users will benefit from now, and into the future. 

It’s a doorway to next level technology that unleashes huge growth potential, because this new cutting edge foundation provides ultra high availability, the lowest latency and a carrier grade UK network that outperforms our competition’s.  

All underpinned with five star support and market leading SLAs. 

Innovation is woven into our DNA at M247. All of the investments we make and advances we take are with you, our customer in mind. Increasing productivity, enhancing end user experience and helping you to grow faster than your competitors.  

So, choose a future where you grow and thrive with M247.”

Find our more about M247 Connectivity options including SD-WAN, MPLS and DIA.

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“The beauty of cloud is that you can do things at pace. You can do things and get things wrong and try again and it doesn’t cost the earth. Businesses can adopt cloud and make a difference to their business in hours. Not days or weeks or months, its now hours. 

Doing anything in cloud can be expensive, its important you get the right governance around it and the right FinOps processes built around it. What does that mean? It means you have a trusted partner that you can work with that is doing that on your behalf. You’ll often find that there’s a lot of wasted resource and time and money if you don’t do it right. 

There are lots of options available to solve business challenges, so it’s important that businesses find a partner that wants to understand what their business does. What makes it tick? What, most importantly, makes it profitable? 

And based on understanding and knowing their business, dictates what the answer is, what the end solution looks like. At M247 we have a real versatile and diverse capability at our customers disposal to help guide them on that journey. 

At M247 we have built a 5G enabled network. Its our foundation and when you thing about cloud and where we have Points of Presence. We synergize with a lot of public cloud locations such as Azure, AWS and Google. We can onboard a customer, we can solve their business challenges using our launchpad products and then join up the dots to make sure we have the right workloads in the right place at the right time, at the right cost. We can be that one hand to shake from start to finish. 

Read more: Building an effective and scalable cloud strategy

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Customer service expectations have never been higher. Many businesses are juggling various systems and struggling to manage all of the channels of communication at their disposal, preventing them from delivering the high standard of service that their customers expect. 

Businesses need to be able to manage their calls easily and have access to a platform that gives a single view of their customer. 

M247’s cloud-based Contact Centre solution is fully integrated into Microsoft Teams. Our focus is on connecting all of your communication channels, giving your customer a seamless experience across all platforms. 

Our solution puts your customers in control, giving them the flexibility to reach your teams wherever they are, using methods of communication that suit them. 

When you adopt M247’s Contact Centre for Microsoft Teams, you are on a digital journey to improve your team’s satisfaction and customer loyalty.  Contact us today and we’ll help you find a solution that’s right for both you and your customers.

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The future of work is increasingly flexible, but with this shift towards remote working comes an increased risk of business continuity being disrupted. 

Businesses need to be able to run their contact centres in a hybrid workplace; one that’s dynamic and resilient, but without letting the costs spiral out of control. 

M247’s contact centre solution is cloud-based and fully integrated into Microsoft Teams, bringing your workplace together and ensuring consistency and cohesion throughout your organisation. 

Our Direct Routing capabilities allow you to communicate using any device anywhere. Your business will be able to transfer telephony smoothly to the Cloud, providing seamless integration between your CRM or ticketing systems and the Microsoft Teams platform. 

As more and more businesses embrace remote working, M247 are here to help you to ensure that your workplace remains harmonious and successful.

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Step 1: Build your UC strategy from the ground up

Start by carrying out an in-depth analysis of the people you want to connect with.

Step 2: How to choose the best UC solutions for your business

Critical considerations when choosing the right UC solution include user, organisational and customer needs.

As well as technical, financial, and business factors.

Step 3: Teach and train

Empower users to get the most from your UC tools.

Implement a phased rollout.

Ensure there are plenty of training opportunities and ongoing support after launch.

Step 4: Analyse customer behaviour and act on feedback

Utilise and analyse feedback.

Look at data relating to customer queries, contact points, communication channels and sentiment analysis.

Step 5: Don’t ever think it’s done

Technology is advancing at a rapid rate and with it are customer expectations.

To ensure your business’s UC plans to continue serve the needs of your customers, it’s vital to ensure technology and expectations align.

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