My job involves ensuring the engineers are on site at the right time. Ensuring they are working to the safe working practises. The most important thing that the engineers do is ensure that the customer is brought live, and that the customer remains live. Every customer that we install on is different, the risks and hazards that we deal with are different. One of the biggest things we get out of it is the customer satisfaction and the fact that we are the face of the business when we go out there.