Network / Connectivity Line 3 Engineer

Department: Operations
Location: Manchester

Reporting to the Support Manager, this is a hands-on engineering position supporting various data products from Direct Internet connectivity through to MPLS VPN.

We are looking for a technically competent individual who has experience of supporting complex voice and data networks. The role involves managing in-life service requests and incidents, detailing and implementing customer requested changes and acting as an escalation for both First and Second line support teams. This role is customer facing.

The successful candidate will be someone who has experience of managing bespoke WAN solutions and who can communicate at both a technical and management level through telephone calls, face-to-face meetings and email.

You will be expected to be available for ‘out-of-hours’ support and be part of the ‘on-call’ rota.

Key Responsibilities

  • You will have a background in the ISP, Telecoms industry or similar, have excellent knowledge of ISP routing protocols and platforms including BGP, ISIS, OSPF, MPLS etc.
  • Working closely with your colleagues, you will be a positive communicator and a proactive team member.
  • Your contributions will enhance the overall team’s output and will ensure the successful handover of secure, resilient and high performing network services. You will also work closely with our Operations teams to ensure they have the tools, knowledge and support necessary to operate and manage performance on our network.
  • You will be expected to provide onsite and remote support to our technical teams who have critical maintenance and development programs across all tiers of our infrastructure
  • Have the ability to work both independently and as part of a team to answer technical queries, urgently analyze technical issues and address level 3 escalations.

Key Attributes

  • Experience of a relevant role within an ISP/Comms provider.
  • CCNP or relevant experience
  • Strong MPLS / BGP / OSPF skills essential
  • Project management experience desired
  • Commercial awareness and ability to create compelling business cases.
  • Attention to detail and drive to succeed with flexibility in approach and style.
  • Collaborative approach to internal team working
  • Proactive approach to solutions: common sense approach
  • High standard of written and verbal communication skills
  • Excellent documentation skills
  • Desired Mikrotik and Fortinet skills
  • Highly IP Literate
  • Confident in use of network analysis and packet sniffing tools
  • Good understanding of networking security concepts backed up with practical firewall experience (Fortinet, Sonicwall, Smoothwall, Cisco ASA)
  • Desired Mikrotik and Fortinet skills

Desired Attributes

  • Cisco service provider qualifications (CCNA-SP, CCNP-SP)
  • Experience of implementing wireless solutions (Cisco Meraki)
  • ITIL Foundation

How to Apply:

Please email your CV and cover letter to

By applying for a role, you are agreeing to our Candidate Privacy Notice, which you can access here.

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.

Sales: 0808 253 6500

Support: 0161 822 2580

Email us

To find out how our technology can transform your business get in touch

Share this job