Account Manager

Purpose of the role

To manage and maintain the accounts and relationships of new and existing M247 customers and to meet sales targets.

Key Responsibilities

• Day to day customer interaction and service
• Ensuring upsell and cross-sell within the base, in particular, cloud and Teams/UC products.
• Creating and maintaining account plans
• Creating and maintaining tailored customer relationships
• Qualify needs and resources for customer requirements
• Retaining the customer and protecting M247 revenues
• Following internal processes for forecasting, orders, pre-sales, and updates
• Managing clients’ requirements for product delivery
• Understanding the existing customer base and how to identify potential needs
• Growing incremental revenue in accordance with targets
• Identify and develop potential major national or corporate accounts
• Grow accounts from low to high revenue or from small to key accounts
• Drive prioritization of M247 services across areas

M247 Core Attributes

• Industry awareness, with the ability to identify market trends, threats, and opportunities
• Must have experience in Unified Communications (UC)/VoIP/Teams Direct Call Routing
• Exceptional ability to qualify sales leads and exceed targets
• Accurate and effective pipeline management
• Effective communication and presentation skills
• Customer advocacy
• Highly developed planning and prioritisation skills
• Passion for the M247 brand, our products, and our people
• Expert internal/external networking and relationship building
• Expert internal/external customer research
• Professionalism
• Expert and agile influencing style
• Commercial awareness
• Efficient time management
• Take ownership and accountability
• Commercially focused account planning
• In-depth understanding of the customers’ business and key business drivers
• Awareness and mitigation of all threats/ risks within existing accounts
• Experience in the telecoms industry
• Confidence in ability to deliver.