Unified voice, collaboration and analytics for Microsoft Teams. Automation features, easy integrations and seamless deployment across international and remote locations

247Unified is an orchestration of voice services and UC capabilities for Microsoft Teams under one umbrella, allowing you to adapt to the increased technology requirements of the modern workplace.

 

Our Microsoft Teams solutions feature more efficient, optimised collaboration and cloud-based communication tools, serving today’s needs of SMEs, enterprises and public sector organisations internationally.

 

Built on Microsoft’s enterprise grade platforms, 247Unified brings together an integration of voice, video and collaboration, with the latest cloud-based voice features, contact centre and compliance tools, as-a-service.

247Unified capabilities

Our aim is to enable data, voice and digital maturity of organisations globally, regardless of size and location. To do this seamlessly, we adopt a continuous optimisation and innovation approach, and bring together a stack of capabilities that do just that.

Microsoft Teams Direct Routing

Make and receive calls directly to Microsoft Teams in under 20 minutes. Call integration, zero touch, international provisioning; local and regional support for multiple locations.

 

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Microsoft Teams Call Analytics

Monitoring tool for Microsoft Teams and other UC platforms. Real-time performance and monitoring, call queues and auto attendants reporting.

 

 

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Microsoft Teams Call Recording

Stay GDPR and MiFID II compliant and capture inbound and outbound conversations, with the ability to record, encrypt and securely store these in the Cloud.

 

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Contact Centres for Microsoft Teams

Automate customer engagement with Contact Centre solutions for Microsoft Teams. Keep all the channels in one place with multi-channel and voice-based interactions.

 

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247Unified capabilities

Our aim is to enable data, voice and digital maturity of organisations globally, regardless of size and location. To do this seamlessly, we adopt a continuous optimisation and innovation approach, and bring together a stack of capabilities that do just that.

Microsoft Teams Direct Routing

Make and receive calls directly to Microsoft Teams in under 20 minutes. Call integration, zero touch, international provisioning; local and regional support for multiple locations.

 

Read more

Microsoft Teams Call Analytics

Monitoring tool for Microsoft Teams and other UC platforms. Real-time performance and monitoring, call queues and auto attendants reporting.

 

 

Read more

Microsoft Teams Call Recording

Stay GDPR and MiFID II compliant and capture inbound and outbound conversations, with the ability to record, encrypt and securely store these in the Cloud.

 

Read more

Contact Centres for Microsoft Teams

Automate customer engagement with Contact Centre solutions for Microsoft Teams. Keep all the channels in one place with multi-channel and voice-based interactions.

 

Read more

247Unified automation features

Improve business processes and take control of services, applications and users with more visibility of your voice and Microsoft collaboration services.

 

We help you control and optimise IT workflows through a simple, easy to use web portal and interface that allows full overview of users, services and billing, and most importantly, replaces the need of an IT hefty resource to complete simple tasks.

  • Zero touch provisioning and enablement for Direct Routing within your M365 tenancy in just a few clicks
  • Automation capabilities that allow you to install and utilise the service in under 20 minutes without any technical knowledge
  • Ease of customisation and ability to build your own bundle of services
  • User management capability to allow you to seamlessly control licences, users & numbering within your M365 tenancy
  • Advanced monitoring tools to provide visibility of service performance
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247Unified business benefits

Supporting the hybrid workplace

One suite of services, managed by you, reducing costs across remote locations so you can enjoy the full benefits of a single, end-to-end partner for unified communications and collaboration anywhere, or any device.

Enabling digital acceleration

Seamless user adoption, simplified experience and reduced number of applications. 247Unified supports simple and highly complex environments and drive workplace and digital transformation.

Enhancing IT service automation

Provisioning, support and service delivery with as much freedom as you like. My247 Portal enables customers to provision Microsoft licenses, direct routing and voice capabilities within the customer portal, removing the burden of complex IT set up and user management.

247Unified business benefits

Supporting the hybrid workplace

One suite of services, managed by you, reducing costs across remote locations so you can enjoy the full benefits of a single, end-to-end partner for unified communications and collaboration anywhere, or any device.

Enabling digital acceleration

Seamless user adoption, simplified experience and reduced number of applications. 247Unified supports simple and highly complex environments and drive workplace and digital transformation.

Enhancing IT service automation

Provisioning, support and service delivery with as much freedom as you like. My247 Portal enables customers to provision Microsoft licenses, direct routing and voice capabilities within the customer portal, removing the burden of complex IT set up and user management.

Why 247Unified

  • Automation capabilities for cloud-hosted voice and Microsoft Teams integration
  • Commercial flexibility to support the need of growing businesses
  • Bespoke solution approach to fit your business needs
  • Global reach and delivery of services from across international locations
  • End-to-end provisioning, billing, support for unified communications globally
  • A unified user journey with UC capabilities for Microsoft Teams

M247 and Microsoft - Better Together

We aim to provide a great customer experience right first time for all our customers worldwide and help them transform their business with robust and resilient technology. Our partnership with Microsoft helps us do just that: deliver a powerful best quality voice and video experience to our customers wherever they are in the world, 24/7.  

 

M247’s high speed global network, private peering interconnect and regional market presence enable us to serve businesses with a comprehensive suite of services and maximise Microsoft investment. The technological advantages we have within different markets and our partnership with Microsoft are strategic to achieving and driving digital and business transformation for our customers internationally.   

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