M247 partners with CCaaS provider Talkdesk to provide cloud-based customer experience tech.

Global cloud and connectivity solution provider M247 has today announced a strategic partnership with cloud contact centre leader Talkdesk. Together, M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience (CX).

M247 customers will now have access to the full suite of Talkdesk contact centre solutions – including the flagship Talkdesk CX Cloud. Combining enterprise performance with consumer simplicity, the solution enables companies to easily adapt contact centre operations to meet the evolving needs of their customers, customer service, and sales teams. Through integrated applications it is possible to optimise critical customer service processes, helping increase productivity, customer satisfaction and deliver cost efficiencies.

Delivered over our next-gen network, customers benefit from guaranteed end-to-end voice quality. This is solution works as an ‘as a service’ model, with M247 offering a consultative overlay which includes bespoke set up tailored to the individual needs of each customer ensuring the solution meets their business objectives.

Greg Hudson, chief portfolio officer at M247 said: “We’re thrilled to be partnering with Talkdesk. Their customer obsessed approach and innovative technology has a synergy with the M247 core values and mission. The business value that the solution delivers is world class, we’re so impressed we’ve implemented and integrated into our tech eco system for internal use to enhance our customer experience and further increase our industry leading NPS. We’re excited to begin our partnership and look forward to working with our customers to share the benefits.”

Chad Haydar, global vice president of channels at Talkdesk, added: “The customer experience is fast eclipsing the products and services that organisations provide to become the key driver in building brand trust and loyalty. As a result, businesses are increasingly looking to evolve their contact centres into a strategic resource for powering better customer experiences. M247 are leaders in providing cloud and connectivity services, and together, we look forward to helping our customers transform their businesses and create better customer engagements.”

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