Call Recording allows you to capture inbound and outbound conversations, giving you the ability to record, encrypt and securely store these in the Cloud
Capturing and securely storing conversations
Whether you need to record calls for quality and training purposes, evidential or regulatory needs – our solution has all the functionality of traditional call recording systems with the added benefit of being scalable to meet your business requirements. Meaning there is no need to worry about further investments in new equipment.
- OPEX model – with no upfront costs, our leasing model includes the cost of the recorder in your monthly bill
- Equipment is kept up to date - with no additional expenditure required
- Fixed monthly price – no hidden or unexpected costs
- Unlimited scalability – ability to offer call recording as standard to all users
- Extensive and encrypted storage – in an unlimited capacity AWS platform
- Flexible storage terms – from 60 days to 7 years
GDPR aims to protect a person’s personal data. Call recordings containing Personally Identifiable Information (PII) fall under the scope of GDPR. PII can range from a name, telephone number, email address to sensitive information such as bank details or health issues. There are a number of call recording options available to your business.
Options
Standard
Up to 5 sites
Businesses or agents not discussing PII i.e. descoped from GDPR.
GDPR assist
Up to 15 sites
For businesses wishing to record calls falling under GDPR i.e. where discussing PII and needing to verbally alert the caller to the requirement to record the call and seek explicit permission or advising of the necessity to record for regulatory reasons (i.e. FCA).
With manual tagging of recordings and search capability of recordings.
GDPR assist automate
Multi-site
For businesses wishing to record calls that fall under GDPR i.e. discussing PII.
Automate minimises agent error and the call announcement functionality gives a better customer experience through advanced call routing system ensuring calls reach the right agent or department based upon conversation type i.e. general enquiries, billing etc.
With advanced analysis tools including speech to text, tonal and sentiment analysis.
Options
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