Call analytics and call management solutions are the first step towards delivering a first grade contact strategy for your business, and creating happy customers
Superior call analytics, for businesses serious about customer experience
We have chosen the best cloud-based solution on the market to offer unprecedented insight into how your contact process works. Through understanding your processes and historical data, you are able to optimise your future activity to deliver a cutting edge, enhanced customer experience.
As data is delivered in real time you’ll be able to respond to peaks call demands immediately. Our analytics software is usable on any device so you can continuously monitor and adjust resource and call distribution from any location.
- Self configurable wallboards
- Agent and supervisor views
- Works on desktop, laptop, tablet and mobile phone
- Over 200 sets of data, historic or real time or bespoke SLA's and metrics
- Scheduled reporting
- Trend analysis
- Highly scalable
- Smart device app on Andriod and iOS
Options
Lite
A basic call logging service that includes historical call reporting. Lite offers scheduled reports, cradle-to-grave call reporting and trend analysis by multiple intervals such as half hour, per day, per week or per month
1000
A business dashboard that helps you manage your telephony resources and usage cost effectively. 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real time. Desktop Wallboard included
2000
Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents and Desktop Wallboard included
Options
| Licences | Lite | 1000 | 2000 |
|---|---|---|---|
| Historic call logging and reporting | |||
| Cradle-to-grave call visibility | |||
| Trend analysis by timeframe | |||
| Scheduled reporting | |||
| Real-time call analytics | |||
| Wallboard app (Android and iOS) | |||
| Abandoned call recovery | |||
| Monitor extension activity | |||
| Call control | |||
| Extension BLF view | |||
| Alarms for key performance metrics | |||
| 1000 wallboard | |||
| Analysis by Hunt Group | |||
| ACD statistics | |||
| ACD agent BLF view | |||
| Status analytics for ‘Do Not Disturb’ and ‘Agent Not Available’ | |||
| Calls by Account Code statistics | |||
| 2000 wallboard | |||
| Akixi Presence | |||
| Call recording plug-in |
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To find out how our technology can transform your business get in touch