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Technical Account Manager – Manchester

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Purpose of the role

To be the technical and service representative for our key customers, ensuring their needs are understood and delivered against and that they receive the best possible experience.

Key Responsibilities

Aligned to a number of key customer accounts for M247 to:

  • Technically manage the account in conjunction with the Sales Account Manager
  • Provide service reporting to the customer at an agreed frequency
  • Track the performance of the account
  • Evaluate the customer requirements through understanding their business technically
  • Be the voice of the customer across our organisation
  • Ensure the customer receives the best possible service from us
  • Review existing, and propose new, internal processes through the eyes of the customer to ensure we continually improve our service
  • To understand the customers business requirements to be able to foresee how any change in requirements may be supported through products and services that M247 can provide

Key Attributes

  • Experience of a relevant role within the IT industry
  • Experience of building and maintaining exceptional customer and supplier relationships
  • Demonstration of matrix leadership (across teams within an organisation)
  • Trusted advisor to internal/external stakeholders
  • Maintenance of up-to-date technical knowledge
  • High standard of written and verbal communication
  • ITIL awareness is desirable but not essential

How to Apply:

Please email your CV and cover letter to

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.