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Support & Deployment Engineer – London

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Purpose of the role

M247 operates as an Internet Service Provider providing leading-edge internet broadband to business customers, built around a sophisticated international network infrastructure that we own and maintain. Apart from our superior products, our core differentiator is excellence in customer service.

Key Responsibilities

  • High level of customer service ensuring the customer’s expectations are met to their specific requirements
  • Configuration/Implementation of low-level designs predominantly Mikrotik/Cisco
  • Proactively manage and support customer solutions whilst working alongside the infrastructure team on core network issues
  • Produce thorough documentation on low-level designs
  • Providing out of hours on-call support on a rotating basis
  • Offsite engineer visits to nearby exchanges/datacentres performing cabling tasks

Recommended personal attributes

  • Enthusiastic to learn and develop within networking
  • Clearly spoken and confident in communicating both externally/internally
  • Experience with the following devices: Mikrotik, Cisco, Meraki, Huawei & brocades (desirable)
  • Understands network topologies and can accurately analyse data
  • Passionate about customer satisfaction though excellent service
  • Attention to detail

Requirements

  • Good understanding of leased lines, EAD, VDSL, EoFTTC and Ethernet (desirable)
  • CCNA or aiming to become CCNA or equivalent (BCNA, MTCNA)
  • Proven track record of excellent documentation
  • Knowledge of the OSI networking model, TCP/IP protocols, Layer 2 functionalities STP, dot1q, QinQ.
  • Experience within a networking / ISP role (2 years desirable but not required)

How to Apply:

Please email your CV and cover letter to careers@m247.com

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.