Purpose of the role
NOC engineer will act as the main point of contact for proactive monitoring of our customer networks relating to the connectivity product portfolios providing break/fix and managed service activities.
To provide specialist support to M247 customers across a portfolio of high-end managed connectivity products on the NOC team making outbound calls, online tickets and emails from our managed connectivity solutions customers to include:
- Managed shared and dedicated firewalls (Fortinet)
- Radio / Wireless
Working as part of a team to deliver internal and customer SLAs.
Concentrating on our connectivity solutions customers, pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
Provide a specialist dedicated escalation route for issues experienced by our customer base.
In the event of a major service outage to liase with all relevant departments, undertake emergency fault diagnostics to resolution.
Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.
- Great punctuality and communication skills
- A desire to learn and work within IT/Networking
- Great attitude and work ethic
- Small amount of IT backgroun
To be flexible, responsible with a keen customer focus.
Understanding of what good customer service is and how to deliver it. A commitment to continuous self-improvement, a good communicator that works well with others, striving to provide the best possible service and act as a trusted advisor to our customers.
Excellent planning, problem solving with clear decision making.
Numerate and analytical.
How to Apply:
Please email your CV and cover letter to firstname.lastname@example.org
All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.