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Hosting & Cloud Platform Engineer – Manchester

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M247 technology are seeking a highly skilled Hosting and Cloud platform engineer. The Technology TDO organization is responsible for all delivery, operations and optimization of the company hosting and cloud, platforms and services.

The scope of Hosting and Cloud platform team is very much focused in a DEV/OPS operating model. The scope of the team covers all UK Hosting services including dedicated servers, technical remote hands and data centre support, shared web hosting and VPS platforms, public and private cloud platforms, solutions and the evolving Cloud product set. Additionally, providing Platform-as-a-Service for M247 internal IT systems and services.

Responsibilities

  • Full technical operations authority for all hosting/cloud platform and services including adherence to architectural principles and service targets
  • Physical and Virtual platform Lifecycle Management to ensure our hosting/cloud platforms & services remain operational, efficient and are aligned to product requirements.
  • Support the delivery of KPIs and SLAs to demonstrate the technological platform performance
  • Responsible for delivery and managing key projects, customer or platform / services based
  • Responsible for the Hosting and Cloud Platform services lifecycle plan that builds in quality assurance whilst being mindful of data protection processes and frameworks (ISO27001 & GDPR)
  • Production of low level operational and support documentation
  • Liaising with external partners and suppliers to ensure delivery and operate the platform and services effectively
  • Assistance with PoC evaluation of new architectures, technologies and products
  • Business case production support for the development and implementation of new platforms
  • Works closely with the Technology Planning & Investment (TPI) and the Product Technology & Strategy Design (PTSD) for the delivery and operation of Technology plans
  • Ensures that delivery and operations are delivered to a best practice / innovate standard utilizing ITIL, and DEV/OPS practices to their full value
  • Provides IAAS and PAAS services to the M247 IT & Technology organizations
  • Provides delivery and operations support for customer specific solutions where the solutions are complex or use already established repeatable operations capability, backup and monitoring
  • Works closely with the customer operations team providing 3rd line support for escalated issues
  • Act as a point of escalation (including OOH) for platform incidents


Key Attributes

Personal Skills

  • Excellent computer skills
  • Excellent analytical and problem-solving skills
  • Excellent written, communication and documentation skills
  • Strong project orientated, and delivery focused
  • Ability to maintain discretion with sensitive and confidential information
  • Excellent interpersonal skills, including teamwork, facilitation and negotiation
  • High levels of attention to detail and taking pride in outstanding work
  • High degree of initiative, dependability and the ability to work with little supervision

Role Specific Attributes

  • Minimum 5-year experience in a support or Information Technology role
  • Degree in Information Technology or equivalent field of study preferred
  • Working knowledge of ISO27001 and security frameworks
  • Strong understanding of cyber-threats
  • Proficiency in scripting or development is a plus
  • Systems admin experience, across Windows, Unix, Linux etc
  • Working knowledge/experience of Virtualization Hypervisors – vmware, Hyper-V etc
  • Working knowledge/experience IT and Hosting platform hardening configurations and techniques
  • Working knowledge/experience with Cloud architectures – Public (AWS, Azure) and Private Cloud solutions

Desirable

  • Networking Skills – Cisco, Juniper
  • Appreciation of Managed Service Providers environments
  • Familiar with IT Enterprise Architectures – Business Support Systems and Operational Support Systems
  • Working knowledge/experience with MSP operational best practice
  • Working knowledge/experience of automation tools and scripting languages
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How to Apply:

Please email your CV and cover letter to careers@m247.com

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.