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Credit Controller – Manchester

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Purpose of this role

To partake in the credit granting process and manage customer debts.

Key Responsibilities

  • Meet cash and debtor day targets as set by finance leaders
  • Ensure payment of customer accounts in a timely manner
  • Chase overdue invoices; principally by telephone
  • Respond to customer queries internally and externally
  • Manage all customer details for finance systems to ensure billing records accurately reflect customers legal entity
  • Maintain accurate records of all chasing activity
  • Regular collaborative meetings with the sales team to ensure all relevant customer accounts are being managed effectively
  • Check credit reference agencies and understand customer financial profiles provided on reports in order to provide effective advice
  • Manage and review credit limits at least annually per customer
  • Handle disputed bills, resolve disputes and negotiate to bring payment within agreed terms
  • Negotiate and set up payment plans as required
  • Positively promote the payment method of direct debit to customers
  • Propose write-offs for unrecoverable debts
  • Post payments to accounts and allocate accurately
  • Undertake account reconciliations as required
  • Send out monthly statements and letters as per the collections cycle
  • Set up and manage the direct debit system and effectively collect payments
  • Handle all incoming calls/queries to the finance team and transfer accordingly
  • Keep up-to-date with current legislation and best practice in the profession
  • Provision of cover for other accounting functions as required within the team
  • Any other duties as designated by finance managers/directors


Key Attributes

  • Brilliant customer service skills: proactive and positive approach
  • Act with a high degree of integrity and represent the company & department values at all times
  • Professional, calm and measured approach to all problem solving and query resolution, internally and externally
  • Team player
  • Able to build and maintain effective relationships with customers
  • Numeracy, literacy and attention to detail to the highest standards
  • Passion for the M247 brand and commitment to supporting the aims and strategy of the company
  • Takes pride in brilliant work
  • Great communications Skills
  • Confident operating at all levels of the business
  • Competent in Word, Excel & Outlook
  • Ability to identify opportunities for resolving problems and identifying process improvements within your area of responsibility
  • Effective prioritization of workload and time management skills
  • Recognizing potential risks and escalating pro-actively when required

How to Apply:

Please email your CV and cover letter to careers@m247.com

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.