Purpose

To retain and grow M247 accounts to exceed targets whilst delivering excellent customer experience at all times.

Key Skills

  • To exceed sales and retention targets for a specified group of accounts managed directly by the account director and via a team of account executives also managed by the account director.
  • To manage a small team of account executives accountable for a group of large customers and those ‘incubator’ accounts with high potential.
  • Understanding the customer needs and future plans for technology, and positioning M247 to the provider of choice for all relevant buying decisions
  • Clear understanding of the existing M247 revenues within the accounts, and what the risks, threats and opportunities are associated with these.
  • Champion the customer perspectives and position internally; epitomizing excellent customer service values in ensuring the customer is central to how we behave.
  • Develop account plans, updating SF and the organization on what will be required to grow and retain the customer.
  • Establish clear contact plans within the customer to ensure that M247 has appropriate relationships with technical, business management, influencers and decision makers.
  • Follow internal processes for forecasting, orders, pre-sales and updates.

Key Attributes

  • Strong management and coaching skills, evidence of people management and building high performing teams.
  • Strong interpersonal, communication and presentation skills.
  • Exceptional ability to qualify sales leads and exceed targets
  • Accurate and effective pipeline management
  • Industry awareness, with the ability to identify market trends, threats and opportunities
  • Evidence of customer advocacy
  • Highly developed planning and prioritisation skills
  • Expert internal/external networking and relationship building
  • Expert internal/external customer research
  • Commercial awareness and a focus on
  • Efficient time management
  • Take ownership and accountability
  • Commercially focused account planning
  • In depth understanding of the customers’ business and key business drivers
  • Awareness and mitigation of all threats/ risks within existing accounts
  • Experience in the telecoms industry
  • Confidence in ability to deliver

How to Apply:

Please email your CV and cover letter to careers@m247.com

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.